Privacy Policy

1. Who We Are

RokHaven Realty (“we”, “our”, or “us”) is a luxury real estate company based in Lagos, Nigeria. Our website is www.rokhaven.com. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, contact us, or message us on social media.

2. Information We Collect

We collect information you voluntarily provide, including:

• Contact details — name, email address, phone number
• Enquiry information — property preferences, budget, intended use
• Inspection bookings — preferred dates, times, and property of interest
• Social media messages — if you send us a Direct Message on Instagram, we receive and store the message content and your public profile name in order to respond to you

We do not collect sensitive personal data such as financial account details, national identification numbers, or health information through this website.

3. How We Use Your Information

We use collected information to:

• Respond to your property enquiries and schedule property viewings
• Send you property listings or updates that match your stated preferences (only with your consent)
• Notify our agents about new leads so they can follow up promptly
• Improve our services and website experience
• Comply with applicable Nigerian law and regulatory obligations

We do not sell, rent, or trade your personal information to third parties.

4. Social Media Integrations (Instagram & WhatsApp)

Our website and internal tools integrate with Meta’s platforms (Instagram and WhatsApp Business API) to receive and respond to messages from clients. When you message us on Instagram Direct:

• Your Instagram display name and message text are received via Meta’s Messenger API
• This information is stored securely in our internal CRM as a lead record
• An agent will use this information to respond to your enquiry

Our use of information received from Meta APIs complies with Meta’s Platform Terms and Messenger Platform Policies. We only use message data to respond to your enquiry and do not use it for advertising profiling.

5. Data Storage and Security

Your data is stored on secure cloud infrastructure. We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or loss. Access to client data is restricted to authorised RokHaven Realty agents only.

We retain enquiry and lead data for up to 2 years from the date of last contact, after which it is deleted unless we have an ongoing business relationship with you.

6. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information (subject to any legal obligations)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at info@rokhaven.com.

7. Cookies

Our website may use essential cookies required for authentication and session management. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though this may affect your ability to use certain features of the site.

8. Third-Party Services

We use the following third-party services to operate our website and business:

• Meta (Facebook / Instagram / WhatsApp) — messaging and social integrations
• Google — calendar integrations for scheduling
• Vercel — website hosting and deployment

Each of these services has its own privacy policy. We encourage you to review them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: info@rokhaven.com
• Website: www.rokhaven.com/contact
• Address: Lagos, Nigeria